Mothers’ Satisfaction Towards Pediatric Nursing Care at District Headquarter Hospital Mirpurkhas

Almas Ashraf; Aisha Sahoowal; Awais Ahmed; Janul Khatoon; Izzah Shakeel; Muhammad Hamza Riaz

doi:10.70749/ijbr.v3i2.732

Authors

Almas Ashraf Bhitai College of Nursing and Allied Health Science Mirpurkhas, Pakistan.
Aisha Sahoowal Rising Star Institute of Nursing Hyderabad, Pakistan.
Awais Ahmed Asian Institute of Nursing Health Science Hyderabad, Pakistan.
Janul Khatoon Liaquat College of Nursing, Pakistan.
Izzah Shakeel Telemedicine, Your Doctor Online, Canada.
Muhammad Hamza Riaz Social Security Teaching Hospital Lahore, Pakistan.

DOI:

https://doi.org/10.70749/ijbr.v3i2.732

Keywords:

Pediatric Nursing, Mother’s Satisfaction, Nursing Care, Pharmaceutical Services, And Hospital Environments

Abstract

Objective: To assess the quality of pediatric nursing care provided to hospitalized children and the level of mother satisfaction with that care. Methodology: A descriptive Cross-sectional study approach based on non – probability convenience sampling design was used. The data was gathered from respondents between August - October 2019. The study population comprised mothers of children admitted in pediatric ward at district headquarter hospital Mirpurkhas. Data analysis was analyzed using SPSS Version 22. A structured questionnaire was set with the help of Newcastle satisfaction nursing scale consists of 25 questions and was divided into 2 sections. The subjects of the study were mothers of hospitalized children who meet inclusion criteria. A written consent was taken from all respondents. Data were collected from 290 subjects with the help of a pre-translated questionnaire. Results: 78.3% of mothers were satisfied with the information nurses gave them, whereas 21.7% of mothers were not. In addition, 109 (38.7%) of mothers were dissatisfied with the nurses' explanation of the child's condition, whereas 181 (62%) of mothers were satisfied. Conclusion: This study found that mothers were generally satisfied with pediatric nursing care but identified areas needing improvement. Key concerns included waiting times, pharmaceutical services, and hospital environment. While 86.6% of nurses effectively handled medical devices, only 43.8% communicated pleasantly due to workload pressures. Nurses managed emergencies well and ensured patient privacy, but staffing challenges affected care quality. Maintaining an optimal nurse-to-patient ratio is crucial for sustaining high standards and enhancing patient satisfaction.

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